Terms and Conditions

Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the Zytva application and website (together, the “Platform”), owned and operated by Auctum Solutions Private Limited (“Auctum Solutions”, “we”, “us”, or “our”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

Eligibility

You must be at least 18 years old, or using the Platform under the supervision of a parent or legal guardian, to place an order. By using the Platform, you represent that you have the legal capacity to enter into a binding agreement.

Account Registration

You may need to create an account to use certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

Products and Pricing

We make reasonable efforts to display accurate product descriptions, images, and prices. However, errors may occur, and we reserve the right to correct any pricing or listing errors, cancel affected orders, and refuse or limit order quantities at our discretion. Prices are subject to change without prior notice.

Orders and Payments

By placing an order, you make an offer to purchase the selected products, which we may accept or decline. Payment must be made in full through the payment methods available on the Platform. All orders are subject to product availability.

Shipping and Delivery

We aim to deliver orders within the estimated timeframes shown at checkout. Delivery times are estimates only and are not guaranteed, and may be affected by factors outside our control. Delivery is available only within the serviceable areas listed on the Platform.

Cancellations, Returns, and Refunds

Orders may be cancelled only before they are dispatched, subject to the options available on the Platform at the time of cancellation. All sales are final once an order has been dispatched. We do not offer refunds, exchanges, or returns for any order, including for damaged, incorrect, or undelivered items, except where required by applicable law. Please review your order carefully before completing a purchase.

User Conduct

You agree not to:

• Use the Platform for any unlawful purpose
• Provide false or misleading information
• Interfere with or disrupt the Platform’s operation
• Attempt to gain unauthorized access to any part of the Platform
• Misuse promotional offers, coupons, or discounts

Intellectual Property

All content on the Platform, including logos, trademarks, text, graphics, and software, is the property of Auctum Solutions Private Limited or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.

Limitation of Liability

To the fullest extent permitted by law, Auctum Solutions Private Limited shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Platform or products purchased through it. Our total liability for any claim shall not exceed the amount paid by you for the relevant order.

Indemnification

You agree to indemnify and hold harmless Auctum Solutions Private Limited, its officers, employees, and affiliates from any claims, losses, or damages arising from your use of the Platform or your violation of these Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Karnataka, India.

Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on the Platform, and the “Last Updated” date will be revised accordingly. Continued use of the Platform after changes become effective constitutes acceptance of the updated Terms.

Contact Us

If you have any questions about these Terms, please contact our customer support through the Zytva application. This app is owned and operated by Auctum Solutions Private Limited.